My mom's house burned down 6 months ago. Total loss. Took 9 weeks to get a settlement. After that, the agent promised to be on top of the situation and get her bills paid and have the second half of the settlement paid out. All I get are excuses. The agent left to some other state to deal with the floods, they've lost my paperwork, etc....... I've even spoken to Bob Nederveld and he's made promises. None have been kept. I an EXTREMELY disappointed with their services and I would not recommend them. I'm tired of calling them every day and not getting anywhere.