I requested insurance quotes from New Castle Insurance recently and met 3 people in the process. Not one of them had a likeable personality, in fact they were flat out rude to me. I guess I was not a big enough customer for them. I followed up occassionally and never got a return phone call. My original intention was to get an insurance quote from them and I never got one. Not even an explanation as to why. I would not reccommend getting your insurance from this company.