I first spoke to Aileen who answered the phone and was very nice and very helpful. She took the time to answer my basic questions without trying to "sell" me, although I did need to purchase auto insurance. I met with Mr. Garza the agent after work hours, and he basically gave me an education about liability, property and medical coverages, which going in, I really didnt fully understand. He didnt try to pressure me into more coverage than I needed, but was sincere in recommending what he thought would be best to protect me based on my personal situation after he had analyzed it. He made sure I received every possible discount available, and I could tell he was more concerned about me, than his commission. I will continue to recommend him and his agency.