This insurance agency is grossly mismanaged. I switched to this company 16 months ago and my agent was Donna. First, she never looked out for my interest, but she did look out for the insurance companies. When my home owners insurance went through the roof she told me she couldn't find anything more reasonable. I found it myself and saved $900 a year. When my auto insurance increases from $130 to $210 a month she told me the same thing. Yep, I found it cheapier through progressive for $120 a month. It would take her a week to return my correspondents. Unless you want a headache and bad customer service I would recommend you avoid this agency!