Find another agent. I specifically went to this office and told them I was closing a bank account and moving to a new bank. They stopped the draft. I had made a payment and given them my new information to my new bank. They drafted the old account which had very little in it and caused closed to $100 in bank fees by the time I realized it. I know mistakes happen all the time, but when Alexis refused to accept it was their fault and refunded me only a small portion of what she caused to come out my account, I lost faith in her. I am staying with State Farm, but I am changing agents. This -- along with another shocking unethical situation -- is the reason why I am changing agents.